Welcome

This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service/platform and the choices you have associated with that data. We are committed to treating and using your personal information responsibly. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information.

By using the Service, you agree to the collection and use of your personal information in accordance with this policy.

Data Collection and Use

We collect different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

• Information Submitted through our Platform or Website We collect personal data, or personal information provided by you with which you can be identified. When you sign up to the platform and provide details such as your name, ID, biometric data/BVN, photograph, house address, email address, phone number, voice recordings, collateral information and other details which would enhance your Service experience.
• Details About Your Banking Activities and Transactions with Us This includes information on any bank accounts you use, debit card numbers, financial history, information you provide to deliver payment initiation services and account information services regarding accounts you hold with other providers.

Information on How You Use Your Device / Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

This Usage Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit and the time spent on those pages amongst other diagnostic data.

When you access the Service through a mobile device, this Usage Data may include the type of mobile device you use, your device unique ID, IP address, mobile operating system, mobile browser, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Cookies are sent to your browser from a website and stored on your device. Tracking technologies such as beacons, tags and scripts may also be used to collect and track information and improve our Service.

Examples of cookies we use

• Session Cookies: We use Session Cookies to operate our Service.
• Preference Cookies: We use Preference Cookies to remember your preferences and actions.
• Security Cookies: We use Security Cookies for security purposes.
• Information From Social Networks or Online Accounts: Information from any social media profiles or accounts that you share with us.

Other Information

We may also process specific categories of information for specific and limited purposes, such as detecting and preventing financial crime or making our services available to customers.

Use of Collected Data

We use the collected data for various purposes such as to:

• Determine your eligibility for our products and services.
• Verify your identity.
• Respond to your requests and communicate with you.
• Provide and maintain the Service.
• Notify you about changes to our Service.
• Provide customer care and support.
• Prevent fraud and enhance account security.
• Comply with legal and regulatory requirements.
• Recover debts that you may owe us.

Disclosure of Data

We may share information about you and your dealings with us, to the extent permitted by law, with related companies, regulatory authorities, professional advisers, strategic partners and service providers.

Information From Locations Outside Nigeria

If you are located outside Nigeria and choose to provide information to us, please note that your data may be processed in Nigeria.

How Long We Will Keep Your Information

We will keep your personal data for as long as we have a relationship with you and as required by applicable business, legal and regulatory obligations.

Security of Data

We have implemented appropriate organisational and technical measures to keep your Personal Information confidential and secure, including encryption, access controls and other forms of security.

Your Rights

You may have rights to access, rectify, erase, restrict or object to the processing of your personal data, subject to applicable law.

• A right to access your personal data.
• A right to rectify your information.
• A right to request erasure.
• A right to withdraw consent.
• A right to object to processing.
• A right to data portability.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf or assist us in analysing how our Service is used.

Privacy of Minors

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from minors.

Social Media Platforms

We operate and communicate through designated social media platforms to engage with our customers. Information posted publicly on these platforms may be accessible to the general public.

Information Update

You must notify us of any change in your Personal Information by updating your account profile through our Services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes become effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, contact us at hello@theseedfi.com or call +23490138872203.